Frequently Asked Questions (FAQs)

1. What types of products do you sell?

We specialize in Pure Silver Wall Décor (999 Silver), Sterling Silver Jewellery (92.5), and Tarnish-Resistant Demi-Fine Jewellery.

2. Are your products authentic?

Yes, all our silver products are made from certified and authentic silver. Our 92.5 Sterling Silver jewellery and 999 Pure Silver wall décor are tested and guaranteed for purity.

3. Do you sell wholesale as well as retail?

Yes. We cater to both retail customers through our website and store, and to wholesale clients across India. For wholesale inquiries, please contact us directly on the numbers provided.

4. How do I place a wholesale order?

For wholesale purchases, kindly get in touch with us via our listed contact numbers. Our team will assist you with catalogues, pricing, and order requirements.

5. Do your jewellery products tarnish?

Our tarnish-resistant jewellery (Linea DEMI) collection is specially designed to maintain shine and resist tarnishing, making it perfect for long-lasting everyday wear.

6. How can I care for my silver products?

• Store silver in a cool, dry place away from moisture.
• Keep jewellery in individual pouches to avoid scratches.
• For sterling silver, occasional polishing with a soft cloth will maintain its shine.

7. What makes Metal Carats jewellery and décor special?

Every piece we create is crafted from authentic silver with meticulous attention to detail. From 999 Pure Silver décor that carries divine elegance to 92.5 Sterling Silver jewellery and tarnish-resistant demi-fine collections, our products are designed to last a lifetime while exuding timeless luxury.

8. Is your silver jewellery and Linea DEMI jewellery suitable for daily wear?

Yes. Our silver jewellery line is specially designed for everyday elegance. It combines durability with style, making it perfect for both daily wear and special occasions. Additionally our Linea DEMI range also is tarnish resistant making it perfect for everyday wear.

9. Are your products a good choice for gifting?

Absolutely. Our collections are ideal for wedding gifts, festive occasions, anniversaries, and corporate gifting. Each piece reflects thoughtfulness and luxury, making it a memorable gift.

10. Do you offer customization?

Yes, we can create customized silver jewellery or décor pieces depending on the design and order requirements. Please reach out to us for details.

11. Where do you ship?

We currently ship PAN India. Shipping charges and timelines will be displayed at checkout.

12. Do you offer returns or exchanges?

Yes, we have a hassle-free return and exchange policy for unused and undamaged products. Please refer to our Returns & Exchanges Policy page for full details.

13. How do I contact you?

You can reach us through the Contact Us page, by phone on the listed numbers, or via email. We’ll be happy to assist you with retail or wholesale inquiries.